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Software Maintenance Program

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Software maintenance program

Our support and maintenance services are a no-brainer

We design a unique software maintenance program for each customer based on your specific support needs. Whether you’re rolling out a custom Pragmatisch solution or transitioning from a third-party system, we are here to help. Our software support and maintenance experts are pros at solving problems on-time and on-budget.

Full-Cycle, 24/7 Services

Pragmatisch software support services are designed to meet even the most rigorous needs of our customers. Whatever your schedule, we’ll be there for you.

Comprehensive L1/L2/L3 Support

Pragmatisch support specialists can provide valuable user guidance, resolve source code issues, and optimize your system’s functionality to improve performance.

Proactive & Constant Monitoring

We believe that proactive monitoring is the key to providing uninterrupted business services. Pragmatisch software maintenance specialists will create an automated system to immediately diagnose and respond to any problems with your application.


Security Audits & Updates

A vulnerable system is one of the main threats to any business. Pragmatisch engineers can audit your system to identify and fix potential flaws before they become issues. We’ll also ensure your platform is automatically processing security updates regularly and reliably.

Our Advantages and Approach

We understand your business

We know how much the stability of a software solution impacts your business. The goal of our software maintenance program is always to make your software as reliable as possible so that eventually, the only thing you'll need us for is adding new features.



Fast and Effective Responses

Thanks to our global business model and highly qualified personnel, we are here to support your business every day, at any hour. You can always rely on our fast and efficient response to whatever issue you're experiencing.




Established & Proven Procedures

Pragmatisch uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our Service Level Agreement. You can always track the progress and outcomes of your service request in real-time.

Customer-Friendly Expertise

We genuinely love helping our customers, and this is one thing that really differentiates us from our competitors. Pragmatisch specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.



Taking Over a Third-Party Application

Sometimes things just don’t work out and you need a new solution. Pragmatisch can transform projects from other developers and ensure a flawless transition to high-quality software.

Assessment

We start each transition process by performing a 360-degree assessment of your application to find out exactly what's wrong. Then, we figure out exactly how to fix it.

Planning

Next, Pragmatisch experts will create a detailed plan for tracking your application's performance bugs, prioritizing improvement goals, and meeting your timeline and budget.

Execution

We understand that getting your project back on-track is vital to your business success. That's why Pragmatisch support specialists are trained to work as quickly as possible.

Maintenance

Pragmatisch always wants to move your system forward, not focus on the past. After we've found the root cause of your third-party issues, we move quickly towards ensuring the technology is solid. After that, most software maintenance will focus on improving features as your business needs evolve.

Frequently Asked Questions

Support and maintenance for software projects include post-release activity to adapt the application to real-world users’ feedback, improve its user experience, add or change functionality, and address any issues that may arise after the software launches.

In most cases, we recommend keeping a support team with the project for some time after its release to address any potential issues, implement user feedback, and ensure it operates flawlessly. Normally, a stable application does not require perpetual support, except when adding or adjusting functionality.

SLA is short for “service-level agreement”, and refers to the, contract that outlines the software development vendor’s responsibilities and commitment to support a newly launched application. An SLA describes the framework and metrics for the support process and identifies the technical parameters of support requests, such as urgency, response time, and action items. It is in both parties’ best interest to create an SLA for any software project support.